October 13, 2020 | Radiologist Focused Workshop: Session 2 | Building Trust and Rapport in Brief Encounters

October 13, 2020

Research over the last 40 years has consistently linked clinician communication skills with patient outcomes including improved adherence to medical regimens, reduced psychological distress, improvement in chronic health conditions, increased satisfaction, and reduced liability insurance claims. As patients and families have ever increasing access to sources of healthcare information they come to encounters with theories and expectations of their own that must be understood and negotiated with treating clinicians. The increasing emphasis on evidence based medicine and best practices must be integrated with the ongoing values of patient autonomy, informed consent and shared decision-making or conflict and dissatisfaction in the patient-medical provider interaction will result.

There is evidence that specific clinician communication skills and demeanor build rapport and trust, improve time efficiency in the encounter, increase the likelihood that there will be agreement on evidence based treatment plans, and enhance the involvement of patients and families in their care. This program will focus on the  application of communication and interaction strategies and skills to create the most effective interactions with patients and families. 

Target Audience

Radiologists and other allied healthcare providers who help determine patient care.

Learning Objectives

  • Demonstrate how to build rapport and trust quickly with patients and families in a first and perhaps only encounter or procedure.
  • Identify and adapt their interview style and flow to include the most efficient behaviors related to patient comfort and satisfaction.
  • Integrate the skills applicable in typical clinical situations in outpatient and inpatient settings.
  • Analyze interactions that go well or poorly using the tools offered in the workshop for continuous improvement.
  • Outline the various types of cultural diversities (gender, age, race, religion, culture, etc.) that relate to demographics, diagnosis and treatment.
Activity summary
Available credit: 
  • 1.50 AMA PRA Category 1 Credit™
    City of Hope is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
    City of Hope designates this October 13, 2020 | Radiologist Focused Workshop: Session 2 | Building Trust and Rapport in Brief Encounters for a maximum of 1.50 AMA PRA Category 1 Credit™ requirements. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • 1.50 Attendance
Activity opens: 
10/13/2020
Activity expires: 
10/20/2020
Event starts: 
10/13/2020 - 6:30am
Event ends: 
10/13/2020 - 6:30pm
City of Hope ~ Virtual Meeting
United States

Daniel O'Connell, PhD Consultant in Health Care Communication; Clinical Psychologist
Antonio Padilla, MBA   Vice President of Patient Experience


Dr. O’Connell and Antonio Padilla have indicated they do not have anything to disclose.  

ACCREDITATION STATEMENT: City of Hope is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

CREDIT DESIGNATION: City of Hope designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

The following credit type(s) are being offered for this course:

  AMA PRA Category 1™  1.5

The following may apply AMA PRA Category 1 Credit™ for license renewal:

Registered Nurses: Nurses may report up to 1.5 credit hours toward the continuing education requirements for license renewal by their state Board of Registered Nurses (BRN). AMA PRA Category 1 Credit™ may be noted on the license renewal application in lieu of a BRN provider number.

Physician Assistants: The National Commission on Certification of Physicians Assistants states that AMA PRA Category 1 Credit™ accredited courses are acceptable for CME requirements for recertification.

Available Credit

  • 1.50 AMA PRA Category 1 Credit™
    City of Hope is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
    City of Hope designates this October 13, 2020 | Radiologist Focused Workshop: Session 2 | Building Trust and Rapport in Brief Encounters for a maximum of 1.50 AMA PRA Category 1 Credit™ requirements. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
  • 1.50 Attendance
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